Frequently Asked Questions
Explore our ordering options for various products, including:
- Custom any text.
- personalized photos.
- Bulk orders for companies or teams.
Experience tailored shopping that suits every need.
Custom embroidery must be tailored to each product as everyone has unique ideas and customization needs, such as initials on sleeves or specific icons.
- Therefore, at Artiloox, we offer individual embroidery services rather than in pairs.
- You'll need to place an order for each item separately, add them to your cart, and then complete your purchase in a single transaction to ensure that each piece is perfectly personalized.
Because of handmade product, we are not able to show the design before placing the order.
Since all products are handcrafted and customized, design previews are not provided before placing an order. However, we offer unlimited revisions for personalized photo products.
Our team will send design proofs via email for your confirmation before proceeding with embroidery, ensuring the final result meets your expectations 100%.
Absolutely! We provide photo composition design services. Simply let us know your requirements, and our dedicated team will assist with the creation.
A specialized customer service representative will contact you to refine the design until you are fully satisfied.
Please select 'upload' and choose multiple images. If you encounter any issues, email us (service@artiloox.com) with the images you wish to have embroidered, along with your order ID.
Orders over $59.99 USD qualify for free worldwide shipping, while shipping fees for orders below this amount will be displayed at checkout.
Additionally, you can enjoy a 20% discount on orders meeting the promotional threshold.
We support customized team uniforms, gifts, etc., for enterprises, and provide exclusive design solutions and bulk discounts. For details, please contact us via email at service@artiloox.com.
Production & Delivery
Custom bags ship within 3 weeks (2-week embroidery craftsmanship + 1-week shipping).
- Free Cancellation: Within 2 hours of purchase
- Late Cancellations (After 2 hours):
10 $ deduction
(Fees are non-refundable once processing begins)
Quality Commitment
- Damaged items: Immediate free replacement
- Partial refunds available for craftsmanship issues within 30 days
If you have any other questions, feel free to reach out to us via email at service@artiloox.com or through the customer service window on our website. We will respond within 24 hours!